FAQs

General

Are you hiring?

YES! We are looking to expand our team, available positions: Senior Vice President of Sales,   Senior Quality Assurance Manager (Petaluma, CA),   Senior Quality Assurance Manager (Sheboygan, WI)

We also post new openings on our social media channels (Twitter & Facebook) and Craigslist — follow us to see what career opportunities we’re offering!

What is Neal’s favorite flavor?

That would be like asking Neal’s mom which son is her favorite. It’s a question that really can’t be answered.

What is Three Twins’ best-selling flavor?

Madagascar Vanilla is our best-selling packaged flavor — Sea Salted Caramel and Cookies & Cream compete for the second best-selling flavor.

How many flavors do you make?

Three Twins Ice Cream makes 23 packaged flavors, available in pints. Some flavors are also sold in quarts and single-serve cups. We also make novelties, including 3 flavors of ice cream sandwiches. We serve these flavors, plus many seasonal and specialty flavors at our scoop shops.

Where did the company get its name?

Before writing the business plan for Three Twins Ice Cream, Founding Twin Neal Gottlieb was sharing an apartment with his twin brother, Carl, and Carl’s wife, Liz, who is also a twin. The trio dubbed their apartment “Three Twins” and when it came time to start the company, Neal knew just what to call it.

Who took those terrific photographs of Neal, the team, and the inconceivably delicious ice cream pictures?

Our friend and photographer, Michael B. Woolsey, 415.328.2829, www.MichaelBWoolsey.com

Company Questions

Do you cater?

Yes! We frequently scoop Three Twins Ice Cream at corporate events, school parties, weddings and other special celebrations. We might even be able to bring Carl, or one of our organic ice cream trucks to your event. Please contact our events team at events@ThreeTwins.com for additional information.

My organization is hosting an event. Would you donate ice cream as a raffle or auction item?

Please contact donations@ThreeTwins.com to request a donation form.

Do you give factory tours?

Unfortunately, no. For health and safety reasons, we cannot offer tours of our factories to the public.

My organization is hosting a bachelor auction. Is Neal available to be auctioned off?

Although we cannot speak to Neal’s relationship status here, he has always dreamed of being auctioned off (and also of jumping out of a cake) for charity. Please contact customerservice@ThreeTwins.com for additional information.

Sales and Distribution

Are you going to open additional stores?

Three Twins Ice Cream owns and operates four scoop shops in Northern California, we are currently not looking for additional locations. We are willing to explore licensing and franchising on a case-by-case basis. Please contact customerservice@ThreeTwins.com for additional information.

Do you co-pack for other ice cream manufacturers?

We are willing to explore co-packing on a case-by-case basis. Please contact customerservice@ThreeTwins.com for additional information. We are not interested in producing any non-organic product.

Do you offer franchises or licenses?

We are willing to explore licensing and franchising on a case-by-case basis. Please contact customerservice@ThreeTwins.com for additional information.

I am an ice cream distributor interested in selling Three Twins Ice Cream. How can we get started?

We sell directly to distributors in all 50 states, and to some international exporters. Please contact our sales team at sales@ThreeTwins.com for additional information.

I am interested in selling your ice cream at my store. How can we get started?

Please contact our sales team at sales@ThreeTwins.com for additional information.

Can I purchase ice cream and have it delivered?

Yes! You can purchase directly from us here, http://shop.threetwinsicecream.com/ — and from these other sites: Amazon Fresh, Instacart, Healthy Goodness and PeaPod.

Product Information

Do you sell your ice cream base/mix?

Yes, we sell our ice cream base/mix. Please contact our sales team at sales@ThreeTwins.com for additional information.

Does your ice cream contain stabilizers?

The ice cream base in our packaged cups, pints, and quarts, as well as our bulk sizes, does not contain stabilizers. Our novelty products, sorbets, sherbets and non-dairy “ice creams” contain certified organic, plant-based stabilizers out of necessity.

Does your ice cream contain eggs?

Yes. Three Twins ice creams and sherbets contain eggs. Our sorbets and rice milk specialty flavors, sold in our scoops shops are vegan, and therefore egg-free. Our wafer sandwiches do not contain eggs.

Why don’t you sweeten your ice cream with Stevia?

Frankly, we don’t like the taste of Stevia. We only use ingredients that positively contribute to the inconceivably delicious taste of Three Twins Ice Cream.

What do you use to sweeten your ice cream?

Three Twins ice creams are sweetened with organic cane sugar; we like cane sugar for its neutral taste. The cane sugar resembles white sugar, but it is less processed and retains an amber hue due to the presence of molasses.

How do you pasteurize your ice cream base mix?

We use a batch pasteurization process, which consists of slowly cooking the ice cream mix in a large tank. Hot water, is used to heat the base mix. We use a batch process, not a continuous process, because it is the most gentle on milk proteins and gives the ice cream base mix a delicious custardy taste.

Is your ice cream pasteurized?

Yes. We pasteurize our ice cream base mix, including the milk, cream, and eggs yolks. We start with those ingredients in their raw forms, and the base mix is pasteurized during the production process.

Is your ice cream kosher?

At this time, it is not.

Do you have vegan choices?

We try to always offer at least one vegan sorbet and one vegan rice milk flavor at our Three Twins scoop shops. We do not offer a packaged line of vegan frozen desserts at this time.

Does your ice cream contain soy?

Flavors and novelties that are made with melted chocolate, such as Mint Confetti and Mocha Difference, contain a small amount of organic soy oil that helps melt the chocolate. Flavors that include cookies also contain a small about of organic soy as an ingredient in the cookies. In addition, Vanilla Chocolate Chip and any other flavors made with chocolate chips contain soy lecithin. Please consult the ingredient statement and allergen warning on the packaging, or contact customerservice@ThreeTwins.com for additional information.

Does your ice cream contain gluten?

Flavors and novelties that contain cookies and malt, contain gluten. Our other flavors do not typically have gluten as an ingredient, except for some specialty scoop shop flavors that contain pieces of waffle cone or other such ingredients. All Three Twins ice cream is made on the same equipment, and while we take steps to avoid cross-contamination, it is still possible. Please consult the ingredient statement and allergen warning on the packaging, or contact customerservice@ThreeTwins.com for additional information.

What does it mean to be organic?

“Organic” is regulated by the USDA, and refers to the way products are grown and processed. In short, organic foods are grown without synthetic fertilizers, pesticides, herbicides or other harmful chemicals. Organic foods cannot be genetically modified and cannot contain artificial colors or artificial flavors. They also cannot be treated with sewage sludge (who would have thought non-organic food could be treated with sewage sludge? Yuck). The National Organic Program, instituted in 2003, includes a system for production, processing, distribution and sales — to learn more about organic, visit the Organic Trade Organization website.

What is the difference between ice cream, sorbet and sherbet?

According to federal law, ice cream is made with cow’s milk and contains between 10 and 18 percent milk fat, with no more than 100 percent overrun, which is the percent of air that gets mixed in. Three Twins makes ice cream with 14 percent milk fat and about 50% overrun. Sherbet contains between 1 and 2 percent milk fat. Sorbets do not contain milk fat, though they are not always vegan because some manufacturers include egg whites. All Three Twins sorbets are vegan, and we also offer vegan rice milk based specialty flavors at our scoop shops.

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