About the Company - Frequently Asked Questions

Fun Facts

Where did the company get its name?
Before writing the business plan for Three Twins Ice Cream, Founding Twin Neal Gottlieb was sharing an apartment with his twin brother, Carl, and Carl's wife, Liz. Liz is also a twin, and the trio dubbed their apartment "Three Twins." When it came time to start the company, Neal knew just what to call it.

How many flavors do you make?
Three Twins Ice Cream sells 10 packaged flavors (soon to be 12!) in stores, and we also scoop some 100 different flavors at our scoop shops throughout the year.

What is Three Twins' biggest-selling flavor?
Lemon Cookie is our biggest seller in our scoop shops. When it comes to packaged pints sold in major grocery stores, Lemon Cookie and Madagascar Vanilla continually fight for the top spot.

What is Neal's favorite flavor?
That would be like asking Neal’s mom which son is her favorite. It’s a question that really can't be answered.

Company Questions

Do you give factory tours?
Our Petaluma factory is not set up for public tours, but we sometimes make exceptions by arrangement. Contact us at customerservice@threetwinsicecream.com for details.

Do you ship your ice cream?
Yes. We offer next-day delivery once each week (orders are due by noon on Tuesdays, shipped on Wednesdays and delivered on Thursdays). Dry ice keeps pints of Three Twins frosty during shipment. For additional details, visit our Shipping and Customer Service page.

My organization is hosting an event. Would you donate ice cream as a raffle or auction item?
Please complete the donation form found here and e-mail to customerservice@threetwinsicecream.com. We generally concentrate our donations within the local community, and we are particularly involved with associations that help support Three Twins’ environmental priorities. See our Giving page to learn more about our philanthropic efforts.

My organization is hosting a bachelor auction. Is Neal available to be auctioned off?
Although we cannot speak to Neal’s relationship status here, he has always dreamed of being auctioned off (and also of jumping out of a cake) for charity, so please send us details at customerservice@threetwinsicecream.com.

Do you cater?
We do! We frequently scoop Three Twins Ice Cream at corporate events, school parties, weddings and other special celebrations. Please contact us for more information. We might even be able to bring Carl, our organic ice cream truck to your event.

Sales and Distribution

I am interested in selling your ice cream at my store. How can we get started?
Our store partners have a few options to get started. Visit our distributor page to see who services your area. We are also happy to discuss partnerships with you at 707-763-TWIN (8946) or via e-mail at customerservice@threetwinsicecream.com.

I am an ice cream distributor interested in selling Three Twins Ice Cream. Can you sell to me?
Absolutely. We have the ability to sell directly to distributors in all 50 states. Please contact customerservice@threetwinsicecream.com or call 707-763-TWIN (8946) to discuss.

I am interested in serving your ice cream at my restaurant. How can we get started?
Three Twins is one of only a very few American ice cream companies producing certified organic ice cream in bulk containers. Our restaurant and stand-alone scoop shop partners can order six-quart and 10-quart tubs or five-liter gelato pans. We also deliver to wholesale customers in Napa County, Sonoma County and the San Francisco Bay Area, and we have the capability to ship bulk ice cream to scoop shops throughout the United States. Please contact customerservice@threetwinsicecream.com or call 707-763-TWIN (8946) to discuss Three Twins’ restaurant and scoop shop programs.

Do you offer franchises or licenses?
We do not currently offer Three Twins franchises, but we are willing to explore licensing and franchising on a case-by-case basis. Contact customerservice@threetwinsicecream.com or call 707-763-TWIN (8946) to discuss.

Do you co-pack for other ice cream manufacturers?
This is something that we are willing to explore on a case-by-case basis for those seeking a manufacturer of organic ice cream. We are not interested in producing any non-organic product.

Are you going to open additional stores?
Three Twins operates four scoop shops in Northern California, and we’re always looking for new opportunities. We’re especially interested in opportunities where landlords finance the build out of the space. Want to suggest a new location? Contact us at email.

Product Information

What is the difference between ice cream, sorbet and sherbet?
According to federal law, ice cream is made with cow’s milk and contains between 10 and 18 percent milk fat with no more than 100 percent overrun, which is the percent of air that gets mixed in. Three Twins makes ice cream with 14 percent milk fat and about 50% overrun. Sherbet contains between 1 and 2 percent milk fat. Sorbets do not contain milk fat, though they are not always vegan because some manufacturers include egg whites. All Three Twins sorbets are always vegan.

What does it mean to be organic?
“Organic” is a federally regulated term. In short, organic foods are grown without the use of chemical fertilizers, pesticides, herbicides or other harmful chemicals. Organic foods cannot be genetically modified and cannot contain artificial colors or artificial flavors. They also cannot be treated with sewage sludge. (Who would have thought that non-organic food could be treated with sewage sludge? Yuck.) To learn more about organics, visit the Organic Trade Organization website.

Do you have nutritional information for your ice cream?
A lab has analyzed the flavors that we sell in pints at grocery stores. Click on each to learn more:

Does your ice cream contain gluten?
Flavors that contain cookies contain gluten. Our other flavors do not typically have gluten as an ingredient, except for some scoop shop flavors that contain pieces of waffle cone or other such ingredients. All Three Twins ice cream is made on the same equipment, so while we take steps to avoid cross-contamination, it is still possible.

Does your ice cream contain soy?
Flavors that are made with melted chocolate, such as Mint Confetti and Mocha Difference, contain a small amount of organic soy oil that helps melt the chocolate. Flavors that include cookies also contain a small about of organic soy as an ingredient in the cookies. In addition, Vanilla Chocolate Chip and any other flavors made with chocolate chips contain soy lecithin.

Do you have vegan choices?
Yes, we try to always have at least one sorbet and one rice milk or soy milk “ice cream” available at our Three Twins scoop shops. We do not offer a packaged line of vegan frozen desserts at this time.

Is your ice cream kosher?
At this time, it is not.

Is your ice cream made with pasteurized milk?
Yes, all ice cream in California must be made with a pasteurized ice cream base. Although we start with raw farm fresh organic milk, we pasteurize it during the production process. In addition to being illegal, ice cream made from raw milk could present a significant health risk because some bacteria, such as Listeria, can continue to grow in a freezer environment.

How do you pasteurize your ice cream base?
We use a batch pasteurization process, which basically consists of slowly cooking the ice cream mix in a large tank. Hot water, rather than steam, is used to heat the mix. We use a batch process, and not a continuous process, because it is most gentle on the milk proteins and gives the ice cream mix a delicious custardy taste.

What do you use to sweeten your ice cream?
Three Twins ice creams are sweetened with organic evaporated cane sugar. The granular sugar resembles white sugar, but it is less processed and retains an amber hue due to the presence of molasses. We like cane sugar for its neutral taste.

Why don't you sweeten your ice cream with Stevia?
Frankly, we don’t like the taste of Stevia and it is Neal’s philosophy to only use ingredients that positively contribute to the inconceivably delicious taste of Three Twins Ice Cream.

Does your ice cream contain eggs?
Yes, our ice creams and sherbets contain eggs. Our sorbets are vegan, and therefore egg-free.

Does your ice cream contain stabilizers?
Three Twins ice cream does not contain stabilizers, and their absence preserves the clean, non-gummy texture of our products. Without those stabilizers, our ice cream melts to a milk-like liquid rather than a gelatinous mess. Our sorbets, sherbets and non-dairy “ice creams” contain organic stabilizers out of necessity.